Our Business Development Manager, Alexander Titov, has just returned from three days at the SBC Summit 2025 in Lisbon. We didn't go to see the new platforms; we went to learn.
We spoke with over a dozen leaders in international operators, game studios, and payments providers. Beneath the hype for expansion and new markets, the same underlying operating issues kept surfacing.
This is a summary of the real issues iGaming HR and security teams are dealing with today and what can be done about it.
1. iGaming HR security: why on-premise is non-negotiable for compliance
The most common conversation we had wasn't about features. It was about control.
For any authorized operator, data security is a matter of licensure. Executives we spoke with are always in the hot seat to survive audits and prove employees' data is isolated from exposure. But most modern HR systems push them into a multi-tenant cloud setup they can't manage.
This generates a recurring risk. One failure on a shared platform can jeopardize their license. As a result, most stick with spreadsheets or clunky legacy systems, sacrificing efficiency for security.
How we solve this: We leave you in charge. HarmonyHR is an on-premise HRIS that you install on your own servers. Your data remains in-house. You acquire a new, user-friendly platform without having to compromise on the security and compliance regulators demand. All sensitive actions include an audit trail, so you're always ready for the next audit.
2. Automating HR admin: the key to boosting iGaming operational efficiency
The second most critical issue was operational drag. One of the Heads of People described how his HR team spends nearly half their time on admin tasks:
- Chasing managers to get shift and leave approval.
- Manually onboarding new joiners with Word checklists.
- Creating headcount and turnover reports out of three different spreadsheets.
So, you hire strategic HR professionals, but they're stuck being administrators. They don't have time to focus on talent retention, performance management, or strategic planning—the work that actually cuts costs and drives growth.
How we solve this: We automate the drudge work. Onboarding is a series of templated processes. Leave requests are handled via straightforward approval steps in one calendar. And managers get their reports in a single click, without bothering HR. This allows your experts to focus on strategic goals, not email ping-pong. All but one of our customers save over $100,000 annually on manual admin alone.
3. Reducing employee turnover: how a better HR experience retains iGaming talent
High staff turnover is a known issue in the fast-paced iGaming sector. But at SBC Summit, the talks were about preventable churn caused by internal friction.
Employees get annoyed when:
- It takes weeks to have a straightforward leave request signed off.
- Onboarding is a confusing email labyrinth with missed steps.
- They cannot easily view their own benefit balances or company documents.
These little annoyances accumulate. A slow or buggy internal tool or plodding approval processes make staff feel the firm is chaotic. Somewhere down the road, your A-players jump ship for a rival with a better mousetrap. It costs up to 30% of their salary to replace them.
How we solve this: We help you create an employee experience that truly delivers. With HarmonyHR, approvals are cut from weeks to days. Onboarding becomes compliant and predictable. Employees have a safe, centralized place for their information. It's a system people enjoy using, which is why preventable turnover decreases by up to 20% within the first year for our customers.
Calculate your ROI: A practical approach to your iGaming HR
The SBC Summit reminded us of something we already knew: regulated industries such as iGaming can't turn to generic, off-the-shelf, one-size-fits-all HR software. You need a platform specifically tailored to security, efficiency, and the demands of a global, 24/7 employee base.
If these concerns sound familiar to you, let's have a practical talk.
Book a free, 30-minute strategy session. We will learn about your current issues and develop a personalized ROI report that shows exactly how much time and money you could save.