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Home/Chapter 09

Chapter 09. First Contact

pp. 46–50
First contact
First contactThe structure of a first message that is specific, relevant, and grounded.
Candidate experience
Candidate experienceHow the first contact contributes to the candidate’s experience of the process.

How to use this chapter

Use this chapter after the candidate has already been selected by facts. It does not fix poor search relevance, but it helps avoid losing a good candidate with a weak, generic, or pushy message.

Remember in one phrase

The first message should quickly show why you wrote to this person and why the next step may be relevant.

If you have a task

If you have a taskGo to sectionWhat you get
Understand why there are no repliesWhy candidates do not respondA diagnosis before rewriting the text
Check a messageFirst-message quality checklistCriteria before sending
Reply without pressureReply scriptsWording for different reactions
Run a warm poolWarm pool trackerA way not to lose candidates

Diagnostics

SymptomLikely problemWhat to fix
Few repliesSubject line, trust in sender, or textImprove the first line and relevance
'Why did you message me?'Weak personalisationAdd the link between profile and role
Many salary questionsCompensation is the key filterGive a range or explain the process
There are interested replies but few qualified candidatesLow search relevanceClarify the scorecard
Candidates disappear after replyingSlow handoff or processImprove SLA and candidate updates

First-message quality checklist

  • Specific reason for outreach.
  • Clear role context.
  • Value from the candidate's point of view.
  • Honest information.
  • One simple next step.
  • No fake urgency.
  • No exaggerated praise.
  • No unsupported claims.
  • A respectful way to decline.

Warm pool tracker

CandidateStatusMotivationNext triggerLast contactNext action
NameNot ready yetLeadership role remoteNew lead role14 JunReturn in 90 days

What to take from the chapter / where to go next

Take a contact system: fact, relevance, soft next step, respect for refusal, and clear database status. If the candidate replied or reached initial qualification, go to Chapter 10.

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